Privacy Policy

Last updated: September 1, 2026

The Pattern Haven operates this website and digital membership service. This policy explains how we collect, use and share personal information when you browse, create an account, begin a trial, purchase or download a pattern, manage a membership, or contact us.

Information we collect

Depending on your interaction, we may collect your name, email address, billing address, account identifiers, order and membership history, trial and renewal status, download activity, support messages, device and browser information, IP address, cookie identifiers, marketing preferences, and payment confirmation details. Payment-card information is processed by our payment providers; we do not ask you to send full card details to us.

How we use information

We use personal information to operate the store, process orders and recurring membership payments, provide account and download access, administer trials and cancellations, prevent fraud and abuse, troubleshoot services, communicate about transactions, comply with law, improve the website, and send marketing where permitted.

Service providers

We may share information as necessary with Shopify, payment processors, our membership and subscription provider (including Appstle where enabled), digital-delivery and file-hosting services, email and customer-support providers, analytics and advertising providers, professional advisers, and authorities where legally required. These providers process information to perform services for us or under their own legal obligations.

Cookies and advertising

We and our providers may use cookies and similar technologies for essential store functions, account sessions, analytics, personalization and advertising. Available cookie choices and legally required consent controls can be managed through the website's privacy or cookie controls.

Legal bases

Where applicable, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and service improvement, and based on consent where consent is required.

Retention

We retain information for as long as reasonably necessary to provide services, maintain transaction and subscription records, resolve disputes, enforce agreements, and meet legal, tax and accounting requirements. Retention periods vary by record type and applicable law.

International processing

Shopify and other providers may process information in countries outside your own. Where required, appropriate transfer mechanisms or safeguards are used.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent, request portability, or appeal a decision. You may also opt out of marketing messages using the unsubscribe method provided. These rights may be subject to legal exceptions.

Children

The service is not directed to children who cannot legally consent to online services in their jurisdiction. If you believe a child has provided personal information improperly, contact us.